- The valves are sticking. No water’s coming out when I squeeze bottle.
Tip Valve Sticking: If the air intake valve sticks (located inside the short tube of the bottle top’s T), the bottle may not reinflate immediately when released or until it is coaxed. Valve sticking is likely due to a buildup of soap or hard water residues on the valve poppit. Putting the tubing to your lips and giving a quick blow usually loosens the valve poppit immediately.
Rinse the air intake valve by running warm water (or vinegar for hard water residue) into the valve while you pump an empty, sealed bottle, i.e., the bottle’s vacuum will slowly pull fluid instead of air through the valve, cleaning it.
- Will I get immediate relief from the enema?
That depends. If there’s something to evacuate contents will be dislodged immediately. If you evacuate nothing but the water – fear not. Your body might surprise you at some later point in the day and signal a need to have a natural bowel movement. A relief indeed – though admittedly results will vary per person.
- Should I give myself two enemas in a row?
A second rectal enema taken right after the initial enema usually acts as a rinse, rather than promoting more stool evacuation. Rinsing with plain water is generally recommended if you used an additive, like soap, in the initial enema's water.
- Is the silver safe?
Yes. En:kits Silver is safe. The antimicrobial silver technology of En:kits components is safe enough to meet certification standards for use in drinking water applications. From available data, silver exposure via an En:kits enema is hundreds of times less than the EPA’s recommended dose of silver.
- What is your return policy?
All sales are final for all our products. Due to their nature, and hygienic factors, both state and federal laws dictate that once received the products are not returnable.
- What if I am having trouble using the enema?
We are committed to customer service, so please be sure to include your name and phone number and feel free to let us know what your concerns are via the Contact Us page or email: firstname.lastname@example.org We look forward to giving you our best effort to satisfy your needs.
- When I turn the bottle over and squeeze it, water leaks out of the bottle cap?
We have found that leaks generally come from the edge of the bottle cap because it was not tightened sufficiently. The Nalgene bottles we use have expertly designed and manufactured leakproof polypropylene caps.
Furthermore, each and every En:kits Enema is tested for leakage and valve integrity with distilled water. So, please tighten the cap a bit more but don't overdo it and see if that solves your problem. Should there be a few drops of water appearing from edge of the center fitting after years of use, it might signal a need to snug up the nylon nuts that anchor the fitting or that the O-ring has begun to fail. In either case, let us know and we will help you get through it.
- I noticed that there is water condensation in the tubing upon receiving it. Is this a returned and refurbished En:kits product?
NO, no and no. We ship only brand new En:kits Enemas in heat sealed packaging, assuring the integrity and cleanliness of the product. Since every En:kits Enema is water pressure tested with distilled water, some residual moisture might remain in the product as it is packed.
- How do you use an Enkits Enema?
1. Simply fill the bottle with warm water and screw on the bottle top (which has the tubing attached).
2. Lubricate the rectal nozzle
3. Position yourself by the toilet. and insert the lubricated nozzle into the anus. [If you have an En:kits Silver CC Enema, be sure the nozzle is well connected to the tubing via the Click Connector.]
4. Turn bottle upside down and squeeze it until all or part of the water enters your rectum. Once enough water has been put in, it's always helpful to empty the tubing of water by pumping some air through it. When you feel the air bubbling inside you, stop pumping.
5. Remove the nozzle and evacuation into toilet will follow. ….what goes in must come out…we all hope.
6. Wash the nozzle with soap and water; flush the tubing.
- How do I flush the tubing with air if I choose not to completely empty the bottle of its water?
Let's say you choose to use only half the water in the reservoir bottle and you want to finish the enema. Simple turn the bottle upright and squeeze it a few times, pushing air instead of water into the tubing. Stop pumping the bottle once you feel the air bubbling inside you, remove the nozzle and evacuate on the toilet.
- Do you ship internationally?
At the present time, we ship to all 50 states and Canada.
- What's your order/shipping policy?
En:kits Enemas builds your enema to spec on a custom basis after receiving your order. Once the product is shipped, you will be alerted via email with a confirmation about shipping status, provided a tracking number and given the method of shipment (USPS, UPS, Fedex).
- Will I be charged sales tax?
Sales tax applies if you live in Michigan only.
- What do you do with my email address?
All your information remains strictly confidential within our files; period. Our data is never shared with outside parties, with no exceptions. Should you choose to opt into our mailing list, we'll use the email address that we have on file to contact you about sales, new products and website updates.
- What company information shows up on my credit card, paypal invoices or shipping labels?
En:kits Enemas conducts business under our Sunacare, LLC. In order to ensure privacy all shipments will come from Sunacare, LLC : 6632 Telegraph Road, Suite 262 Bloomfield Hills, MI 48301-3012”. All credit card/paypal purchases will list Sunacare, LLC as the vendor.